We want you to be 100% happy with your purchase, but if you aren't satisfied with your product then please email us to info@pake-mas.com so we can help!
- We accept returns postmarked within 20 days from the date your order was shipped. If 20 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
- Returns must be received in new condition; unused, unworn and unwashed. Items returned with obvious use, makeup, deodorant, perfume, or similar product stains will be subject to refusal.
- Original shipping fees are not refunded on the return.
- All Sale items are not eligible for returns.
- Refunds are issued to your original payment method. Refunds cannot be returned to alternate cards or different forms of payment.
- For all returns, return shipping and any reverse duties are the responsibility of the customer and won't be refunded.
- As soon as your items arrive to our warehouse, we will issue a refund (excluding shipping costs) and send you an email to confirm.
- Please send items tracked and keep proof of receipt until a full refund has been issued as we can not take any responsibility for lost items.
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